Infrastructure

Predictive Dialer

Dialers are used to enhance productivity. Predictive dialers are used for Inbound and outbound operations.

Voice loggers

To record telephonic conversations for quality and training purposes.

Voice Connectivity

Voice connectivity with multiple telecom providers.

Data Connectivity

8 MBPS 1:1 leased line connectivity with redundancy.

Data Storage Devices

Highly secured data storage devices with back up.

Customised CRM / Client Portal

We create CRM for all our clients and the access is given to client to monitor the operation remotely.

IVR

Interactive Voice Response system to collect financial information from customers in a secured way.